Christmas Help & Information

What date do your Christmas decorations go up?
Our Christmas decorations will be up by end of November.

If I can’t get there because of inclement weather?
Unless Newbridge on Usk is forced to close due to the inclement weather, we will not be able to refund or transfer bookings.

Can you offer transport to and from the Celtic Manor Resort?
Complimentary shuttle bus transfers are available to hotel guests and travel between Celtic Manor Resort and Newbridge on Usk for those with an evening dinner reservation. If you are staying overnight at a another hotel, please note transport is not provided.

Do I have to pay for parking?
Complimentary parking is available on site for Newbridge on Usk guests and visitors.

How do I order a taxi?
Taxis can be booked from the main reception desk.

Can you send me a Christmas brochure?
We do not have a printed Christmas brochure. All information relating to festive stays and dining can be found on our website.

How do I inform you of dietary requirements?
Please advise a member of staff on the day of your visit of any vegetarian, vegan or allergen dietary requirements.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
Unless otherwise stated, no deposit is required at the time of booking. Your credit card details will be retained as a guarantee up until the dining date.

Can I book Christmas lunch if I am not a hotel guest?
Yes, visitors can book online here.

Can I visit Newbridge on Usk on Christmas Day if I am not a hotel guest?
Newbridge on Usk is open on Christmas Day to those who have a pre-booked reservation for either lunch or accommodation.

How do I inform you of dietary requirements?
Guest dietary requirements need to be given with at least 48 hours notice, with halal requests requiring 72 hours notice.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable

What are your payment terms?
£25 per person non-refundable deposit required at time of booking, with full balance due 12 weeks prior.

We welcome everyone, regardless of their requirements. Please note some tables at this restaurant are located upstairs, therefore please let us know in advance if you require a ground floor table.

If you require assistance, please inform us beforehand. If we cannot accommodate the requirements at your chosen event, we will endeavour to arrange an alternative venue.